Politique de remboursement

Last updated: August 2026

14‑Day Return Window
You have 14 calendar days from the day you receive your item to request a return. If 14 days have passed since delivery, we unfortunately cannot accept your return.

Eligibility Conditions
To be eligible for a return, your item must be:

  • In the same unused condition as you received it

  • With all original tags, labels, and packaging intact

  • Accompanied by proof of purchase (order confirmation email or receipt)

Items that have been used, assembled, altered, or damaged by the customer are not eligible for return.

How to Request a Return
To initiate a return, please email us at info@decortieliving.com. To help us process your request quickly, please include the following information in your email:

  • Your order number and the date of purchase

  • Name of the product(s) you wish to return

  • Clear photos showing the product’s current condition

  • A brief explanation of the reason for your return

We will review your request and, if approved, send you a return authorisation and detailed instructions on how to send the item back.

Return Shipping Costs

  • If the return is due to a defect, damage, or an error on our side (e.g., wrong item sent), we will cover the return shipping costs and provide you with a prepaid return label.

  • For all other returns (e.g., change of mind), the return shipping costs are your responsibility. We recommend using a tracked shipping service, as we cannot issue a refund for items that are lost in transit on their way back to us.

Return Address
Please send all returns to the following address:

Decortie Living
88 Avenue Aristide Briand
60230 Chambly
France

Please make sure the package clearly states “RETURN” on the outside to avoid any customs issues (though we ship domestically, this is good practice).

Inspection and Refund Processing
Once we receive your returned item, our team will inspect it within 1–3 business days. We will then notify you via email whether your refund is approved or rejected.

If approved, your refund will be processed automatically to your original payment method. The refund will appear in your account within 6–10 business days after we process it, depending on your bank or card issuer. We will send you a confirmation email and, if you have provided a phone number, a text message to let you know the refund has been completed.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement or a full refund, including return shipping costs, without any deduction.

EU Cooling‑Off Period
For customers located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, provided the item is in its original condition. This right does not affect your statutory rights.

Non‑Returnable Items
The following items are not returnable:

  • Gift cards

  • Items clearly marked as “final sale” or “clearance” at the time of purchase

  • Items that have been personalised or custom‑made for you (if applicable)